Legal & Compliance

Privacy Policy

Effective Date: August 26, 2026

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Your privacy matters. This policy explains what personal information Susan F. Filan collects through this website, how it is used, and the choices you have. This site is intended for adults seeking divorce coaching services in the United States.

Who We Are

This Privacy Policy applies to susanfilan.com, operated by Susan F. Filan, a Certified Divorce Coach and Certified Divorce Mediator based in Westport, Connecticut.

For any privacy-related questions, you may contact Susan directly at contact@susanfilan.com.

Information We Collect

We collect information only when you choose to provide it, through a contact form, a booking request, or an email inquiry. This may include:

Your name and email address
Your phone number (if provided)
Information you share about your situation in a message or intake form
Technical data automatically collected by your browser (IP address, browser type, pages visited) via standard analytics tools
Your email address if you subscribe to the newsletter

We do not collect sensitive legal or financial data through this website. Any information you share in a strategy call or coaching session is handled under the Coaching Engagement Agreement executed at the time of intake.

How We Use Your Information

Information you provide is used solely to:

Respond to your inquiry or booking request
Schedule and deliver coaching services
Send you resources you have requested (such as the free guide)
Communicate important updates related to your engagement
Improve the website experience through aggregated, anonymous analytics
Send you the newsletter you have subscribed to
Send you SMS messages only if you have explicitly opted in

SMS Consent

By checking the consent box on our booking form, you agree to receive text messages from SUSANFILAN Heroic Divorce under our Terms of Service. You can opt out at any time by replying STOP. Msg & data rates may apply. Reply HELP for assistance. Message frequency varies.

Cookies and Analytics

This website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and does not personally identify you.

You may disable cookies at any time through your browser settings. Disabling cookies will not affect your ability to access the content on this site.

Email Communications

If you submit your email address to receive the free guide or other resources, you may receive occasional emails from Susan F. Filan related to divorce coaching, divorce strategy, or services. Every email includes an unsubscribe link. You may opt out at any time.

We use a third-party email service provider to send communications. Your email address is not shared beyond what is necessary to deliver messages to you.

Third-Party Services

This website may link to or embed third-party tools, including scheduling platforms, payment processors, and video call services. Each of these services has its own privacy policy, which governs data collected through their platforms.

We are not responsible for the privacy practices of any third-party services.

Data Retention

We retain your contact information for as long as necessary to provide the services you have requested, or as required by applicable law. If you wish to request deletion of your data, please contact us at contact@susanfilan.com.

Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent to receive marketing communications at any time

You may request access to, correction of, or deletion of your personal data at any time by contacting us at contact@susanfilan.com or (475) 471-1417.

We will respond within a reasonable timeframe.

Children's Privacy

This website is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has submitted information through this site, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The effective date at the top of this page will always indicate when it was last revised. Continued use of the website after any update constitutes acceptance of the revised policy.

Contact

SUSANFILAN Heroic Divorce

420 Post Rd W Ste 201A, Westport, CT 06880, USA

Phone: (475) 471-1417

Email: contact@susanfilan.com

Effective date: 08/26/2026